Privacy Policy
Effective Date: August 7, 2025
Last Updated: August 27, 2025
Maelstrom Web Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the U.S. Children’s Online Privacy Protection Act (COPPA).
1. Information We Collect
We collect the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email address, IP address, phone number | Yes |
| Customer Records | Billing address, payment details (via Stripe) | Yes |
| Internet/Network Activity | Browsing data from our website (via Plausible Analytics) | Yes |
| Geolocation Data | General location based on IP address | Yes |
| Commercial Information | Services purchased, bookings made | Yes |
We collect this information when you:
- Fill out forms (via Netlify Forms)
- Subscribe to newsletters or email campaigns
- Book appointments (via Calendly)
- Make payments (via Stripe)
- Visit our website (tracked anonymously via Plausible Analytics)
2. Use of Personal Information
- Process and fulfill bookings and transactions
- Send you service updates and marketing communications (with your consent where required)
- Improve our website, services, and user experience
- Analyze anonymized website traffic and trends
- Comply with legal, tax, or regulatory obligations
3. Sharing of Information
We do not sell your personal information. We only share it with trusted third-party service providers who support our business operations:
- Calendly – For calendar bookings
- Stripe, Inc. – For secure payment processing
- Plausible Analytics – For privacy-focused analytics (no cookies, no personal data)
- Netlify – For secure form collection
4. Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it
- Access your personal information
- Request deletion of your personal information (with certain exceptions)
- Opt out of the sale of personal information (we do not sell data)
5. Your EU/UK Privacy Rights (GDPR)
If you are located in the European Union or United Kingdom, you have additional rights under the GDPR, including:
- The right to access, correct, or delete your personal data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
- The right to lodge a complaint with your local supervisory authority
Legal bases for processing your data include consent, performance of a contract, legal obligations, and our legitimate interests.
6. Children’s Privacy
Our website and services are not directed to children under the age of 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
7. Cookies & Tracking
We strive to minimize tracking. Our website uses Plausible Analytics, which does not set cookies or collect personal data. However, embedded services such as Calendly and Stripe may use functional cookies or similar technologies for functionality and security. You can manage or block cookies in your browser settings.
8. International Data Transfers
We are based in the United States. If you access our services from outside the U.S., your information may be transferred to and stored in the U.S. We ensure that such transfers comply with applicable data protection laws.
9. Data Security
- SSL encryption
- Access controls and authentication
- Secure third-party services (e.g., Netlify, Calendly, Stripe)
No system is completely secure. We cannot guarantee the absolute security of your data.
10. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Financial/transaction records – retained for at least 7 years for tax and accounting purposes
- Marketing subscriptions – retained until you unsubscribe
- Client communications – retained for business operations and legal compliance
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or a prominent notice on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Maelstrom Web Services
- Email: customerservice@maelstromwebservices.com
- Website: maelstromwebservices.com
- Mailing Address: 2740 Fulton Avenue #439, Sacramento, CA, 95821